Home page Service Help

Guide to the online shop

Placing an order from our online shop comprises four steps.
Below is essential information on the individual steps, as well as answers to frequently asked questions.

 

Step 1

An overview of your order will appear. In this step you can add and delete items, or change the quantity of a particular item you wish to order.

What’s more, you have the option of including a comment with your order. Please do not include any delivery instructions here.

The delivery method and the costs for this will automatically be calculated in relation to the delivery address you provide.

A minimum order value of €25.00 applies.

Delivery is free for orders of €150.00 or more.

Here is a breakdown of our delivery conditions:

 

Domestic Europe (EU)
(as of 17.06.13)
Europe (Non EU)
(as of 17.06.13)
Rest of World






4,90 € 13,00 € 18,00 € 39,00 €
av. delivery times 4-6 days 4-8 days 6-17 days 6-17 days

 

We deliver to the following countries:

 

Afghanistan Ecuador Madagascar Sahara
Albania El Salvador Malawi Samoa
Algeria Estonia Malaysia San Marino
Andorra Egypt
Maledives Saudi Arabia
Angola Ethiopia
Mali Sweden
Antigua /Barbuda
Malta Switzerland
Argentinia Fiji Marocco Senegal
Armenia Finland Mauretania Serbia
Austria France Mauritius Seychelles
Australia
Macedonia Sierra Leone
Azerbaijan Gabon Mexiko Singapore

Gambia Moldova Slovakia
Bahamas Georgia Monaco Slovenia
Bahrain Germany Mongolia Spain
Bangladesh Ghana Montenegro Sri Lanka
Barbados Greece Mozambique South Africa
Belarus Guatemala
South Korea
Belgium Guyana Namibia
Belize
Nauru Taiwan
Benin Haiti Nepal Tanzania
Bhutan Honduras New Zealand Thailand
Bolivia Hungary Nicaragua Togo
Bosnia/Herzegowina
Netherlands Tonga
Botswana Iceland Niger Trinidad/Tobago
Brazil India Nigeria Tunisia
Brunei Indonesia
Norway Turkmenistan
Bulgaria Ireland
Tuvalu
Burkina Faso Israel Oman Turkey

Italy

Cambodia Ivory Coast Pakistan Uganda
Cameroon
Palau Ukraine
Canada Jamaica
Panama United Arab Emirates
Cape Verde
Japan PapuaNewGuinea
United Kingdom
Chad Jordan Paraguay Uruguay
Chile   Peru USA
China
Kazakhstan Phillippines Uzbekistan
Colombia Kenya Poland
Comoros Kyrgystan Portugal Vatican City
Costa Rica
Kuwait
Venezuela
Croatia
Qatar Vietnam
Cuba Laos

Cyprus
Lesotho Romania Yemen
Czech Republic Latvia Rwanda

Liechtenstein Russia Zambia
Denmark Lithuania
 
Dominica
Luxembourg

Dominica Rep.



Djibouti







 

Possible payment methods will then be displayed.

In step 4 you can select the best payment method for you from those listed below.

 

Payment by credit card:

American Express
VISA
Master Card

Payment via online banking:

Giropay

Payment via online payment service:

PayPal

 

Step 2

Please register to be able to place an order.

Due to changes we have undergone, we’d like to ask all existing customers to re-register.

Please ensure you enter all your details correctly.

Email addresses will only be accepted once.

You can now enter your billing and delivery address(es).

 

Step 3

Please check your order once more. In order to proceed to step 4 and conclude your order, you must accept our General T&Cs.

 

Step 4

To make your payment, you will be redirected to the Saferpay website via a secure connection.

Saferpay is a modern online payment platform, which enables secure transactions for both customers and retailers. No one other than Saferpay will make checks related to your payment or store your information.

Click “Pay” to launch the payment process.

You can now choose from the following payment methods:

 

Payment by credit card:

American Express
VISA
MasterCard

Payment via online banking:

Giropay

Payment via online payment service:

PayPal

 

Once payment has been successfully completed, you’ll receive email confirmation of your order. This order confirmation contains your four-digit order number. You can check the status of your order at any time via your user account; simply enter the DHL tracking number you’ve been sent.